Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, you can request a cancellation if your order has not yet been shipped. To do so, please contact our customer service team as soon as possible via hello@365veda.com, Live Chat, or call us at +91 93300 60066.
Here’s what you can do:
- Have your order number ready when contacting customer service.
- If your cancellation request is acknowledged, the order will be canceled and your refund will be processed within 7 business days.
- Please note: once an order has been shipped, it cannot be canceled.
If you only need to edit your order information (such as delivery address or contact number), please reach out within 24 hours of placing your order, as changes may not be possible once processing begins.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email or message. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We only accept returns if the product is damaged in transit, defective, or if you receive the wrong item. To be eligible, you must notify us within 48 hours of delivery. Returns will not be accepted if the product has been used, the seal is broken, or the serial number has been tampered with. Once received, the product will be inspected, and if approved, you’ll receive either a refund or a replacement.
How do I initiate a return?
How do I initiate a return?
To initiate a return, please contact our customer service team at hello@365veda.com or call us at +91 93300 60066 within 48 hours of delivery. Kindly share your order number and photos of the damaged/incorrect product (if applicable) so we can process your request quickly.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
If your return request is approved, you may choose to receive a replacement/exchange for the same product instead of a refund. If the product is not eligible for return, we will courier it back to you.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
- For online payments, refunds are processed within 7 working days of approval and credited back to the original payment method.
- For Cash on Delivery orders, refunds are transferred to your bank account within 14 working days.
- Replacements/exchanges will be shipped after the returned item has been received and validated.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
We usually dispatch orders within 1–2 business days of placement. Delivery timelines may vary depending on your location, but most orders are delivered within 5–7 business days.
Do you offer international shipping?
Do you offer international shipping?
Yes, we offer international shipping options at checkout. Delivery times for these services may vary depending on the destination country.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
What should I do if I receive a damaged or incorrect product?
What should I do if I receive a damaged or incorrect product?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at hello@365veda.com or +91 93300 60066 with photos of the product. We’ll arrange for a replacement after verification.
Know Your Product
How long does it take to see results from taking the 365veda Hair care chewable tablet?
How long does it take to see results from taking the 365veda Hair care chewable tablet?
Results may vary from person to person, but noticeable improvements in hair health may be observed after consistent use for 4 weeks to 8 weeks.
Are there any side effects associated with the 365veda Hair care chewable tablets?
Are there any side effects associated with the 365veda Hair care chewable tablets?
Yes, we offer international shipping options at checkout. Delivery times for these services may vary depending on the destination country.
What is the science behind 365veda Ashwagandha In-A-Strip's effectiveness?
What is the science behind 365veda Ashwagandha In-A-Strip's effectiveness?
Ashwagandha In-A-Strip integrates a scientific approach to promote optimal sleep. At its core is KSM-66 Ashwagandha, a clinically validated extract known for its adaptogenic properties, promoting relaxation. Melatonin, the sleep-wake cycle regulator, is included to enhance natural sleep patterns. Vitamin D2, crucial for sleep regulation, complements this, while Magnesium Bisglycinate contributes to muscle relaxation. L-Theanine, known for its calming effects, completes the synergy. The carefully selected ingredients work harmoniously, addressing multiple facets of sleep, and creating a scientifically backed, comprehensive solution for restful nights.
Is it safe to take Ashwagandha In-A-Strip every day?
Is it safe to take Ashwagandha In-A-Strip every day?
Yes, our product is designed for daily use. However, it's advisable to adhere to the recommended dosage and consult with a healthcare professional if you have specific health considerations.
What sets 365veda Ashwagandha In-A-Strip apart from other sleep products?
What sets 365veda Ashwagandha In-A-Strip apart from other sleep products?
Ashwagandha In-A-Strip redefines a sleep product experience with its user-friendly format. These strips are easy to consume, free from sugar and preservatives, and boast superior bioavailability with an amazing berry flavor. Utilizing a buccal delivery system ensures efficient absorption for a quicker onset of action, this innovative approach makes Ashwagandha In-A-Strip not just effective but also a convenient and health-conscious choice for those seeking a restful night's sleep.
What sets 365veda Curcumin In-A-Strip apart from other curcumin products in the markets?
What sets 365veda Curcumin In-A-Strip apart from other curcumin products in the markets?
Curcumin In-A-Strip stands out in the market due to its revolutionary oral drug delivery system, a game-changer compared to traditional tablets and capsules. The common challenge with curcumin supplements lies in their poor absorption, often rendering their potential benefits limited. Tablets and capsules face hindrances like low bioavailability, slow absorption, and sometimes inadequate dissolution in the digestive system.
In contrast, Curcumin In-A-Strip employs buccal delivery, ensuring direct absorption through the oral mucosa. This transformative approach enhances bioavailability significantly, making the curcumin in the strip an impressive 144 times more bioavailable than standard curcumin. Moreover, it boasts a 40% faster absorption rate, ensuring that your body receives the benefits swiftly.
What further sets Curcumin In-A-Strip apart is the meticulous combination of Curcuwin Ultra+ with synergistic ingredients. Piperine enhances curcumin absorption, while Vitamin K2 complements with its own set of health benefits. This unique blend not only ensures efficacy but also offers a convenient and enjoyable way to support joint health and overall well-being. Experience the next level of curcumin supplementation with Curcumin In-A-Strip, where absorption meets innovation.
